Answers to some common questions


If you have any other questions or need further assistance, feel free to contact our friendly customer support team. We look forward to showing you an unforgettable e-scooter adventure through Reykjavík!

Reykjavík Rollers is a premier guided e-scooter tour company based in Reykjavík, Iceland. We offer exciting and eco-friendly e-scooter tours to explore the city’s iconic landmarks, hidden gems, and breathtaking landscapes.

Our e-scooter tours are designed to accommodate a wide range of participants. Riders must be at least 15 years old and have a minimum height of 4.5 feet (140 cm). For safety reasons, we recommend basic balance skills and knowledge of riding a bicycle.

Children aged 10-15 years old can sit behind the rider. The weight limit of the scooter is 130 kg (287 lbs), so the combined weight of the rider and passenger must be below this limit. You can book an extra passenger during checkout.

No prior e-scooter experience is required, but we recommend participants have some familiarity with riding a bicycle or similar two-wheeled vehicles. Our experienced guides will provide a brief orientation and safety instructions before each tour.

Yes, the maximum weight of rider is 130 kg (287 lbs). If an extra passenger is added, 130 kg is the maximum combined weight for rider and passenger.

Safety is our top priority. All participants are provided with helmets and safety gear, which must be worn throughout the tour. Our guides are trained in first aid and are experienced in leading groups on e-scooters. We also conduct regular maintenance checks on our fleet to ensure they are in excellent working condition.

our durations vary, but most last between 1.5 to 2.5 hours. We offer different routes that cover popular attractions in Reykjavík, such as the Harpa Concert Hall, Hallgrímskirkja church, Old Harbor, and scenic coastal areas.

To ensure a personalized experience and better interactions with the guide, we keep our tour groups small, typically limited to 8 participants.

Yes, we do! If you have a private group or want a customized tour, we can tailor the experience to meet your preferences and schedule. Just get in touch with us to discuss the details.

In case of inclement weather, we’ll assess the situation for safety concerns. If conditions are unsuitable for the tour, we’ll contact you to reschedule or provide a full refund.

Yes, you can cancel or reschedule your booking up to 24 hours before the scheduled tour time. Please check our cancellation policy for more details.

Booking is easy! Simply visit our website, choose your preferred tour date and time, and complete the booking process by providing the necessary information and making the payment securely online.

We recommend wearing comfortable clothing and closed-toe shoes suitable for riding. Don’t forget to bring a water bottle, some snacks, and a camera to capture the amazing sights.

Our food tours offer a unique culinary experience featuring traditional Icelandic Lamb soup, cooked over an open fire in a secluded forested location. You’ll enjoy this hearty dish while learning about Icelandic food culture and traditions from our knowledgeable guides.

Food tours typically last between 2.5 to 3 hours. The tour includes a scenic e-scooter ride to a secluded forested area where you will experience the preparation and enjoyment of traditional Icelandic Lamb soup cooked over an open fire. The tour also includes insights into local culinary traditions and the natural surroundings.

While we strive to accommodate dietary restrictions and allergies, the main dish for our food tours is traditional Icelandic Lamb soup. Please inform us of any dietary needs when booking, and we’ll do our best to provide alternative options or adjustments. However, we cannot guarantee that all dietary needs can be met.

Our e-scooter rental rates vary depending on the duration of the rental. Please visit our website for the latest pricing and package options. We offer hourly, half-day, and full-day rentals to suit your needs.

To rent an e-scooter, you must be at least 20 years old and provide a valid ID.  Helmets and safety gear are provided and must be worn during the rental period.

Yes, you can rent an e-scooter for self-guided exploration of Reykjavík. This allows you to explore at your own pace and visit the attractions that interest you most. Our staff will provide you with a map and recommended routes to help you make the most of your rental.

If you experience any issues with your rented e-scooter, contact us immediately. We provide support and will assist you in resolving the problem, whether it requires a quick fix or a scooter replacement.

Gratuity is not included in the tour price. If you enjoyed your experience and feel that the guide provided exceptional service, tips are greatly appreciated but entirely optional.

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